Searching the Arctera Knowledge Base

Last published : Apr 02, 2026
The Arctera Knowledge Base is a centralized location where you can find more information about Arctera products. The knowledge base contains information about how to install, upgrade, configure, and use Arctera products. It also contains information about requirements, best practices, and how to troubleshoot problems. The Arctera Knowledge Base is accessible from within Backup Exec.
Note: You must have an active Internet connection to access the Arctera Knowledge Base.
The knowledge base uses a keyword-based search technology. It focuses on the important keywords in a search and compares them to other search phrases to provide the best possible results. You can use Boolean search features and expression queries to provide search parameters. For best results, focus on a few keywords that best represent your question.
When you search the knowledge base, a new browser window launches and displays the search results.
To search the Arctera Knowledge Base
  1. Do either of the following:
    • Click the Backup Exec button, select Technical Support, and then selectSearch Knowledge Base.
    • On the Home tab, in the Support group, ensure that Technical Supportis checked. Then, in the Technical Support panel, clickArctera Technical Support.
  2. Enter a keyword or phrase, and then click the search icon.
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