Starting or stopping the Arctera System Recovery Agent service

Last published : Apr 02, 2026
To start, stop, or restart the Arctera System Recovery Agent service, you must be logged on as an administrator. (If your computer is connected to a network, network policy settings might prevent you from completing these tasks.)
You might need to start, stop, or restart the Arctera System Recovery Agent service for the following reasons:

Table: Starting ot stopping the Arctera System Recovery Agent service

Action Description
Start or Restart You should start or restart the agent if Arctera System Recovery is unable to connect to it on a computer. Or, you cannot reconnect from Arctera System Recovery.
Restart You should restart the agent. This restart is necessary if you changed the user name or password that you use to log on to the agent service. You should also restart the agent after you have used the Security Configuration Tool to give additional users the ability to back up computers.
See About controlling access to Arctera System Recovery .
Stop You can stop the agent if you believe that it causes a problem on the computer, or if you want to temporarily free memory resources.
If you stop the agent, you also prevent all of your drive-based backups and file and folder backups from running.
If you stop the Arctera System Recovery Agent service and then start Arctera System Recovery, the agent restarts automatically. The Status changes to Ready.
If you stop the Arctera System Recovery Agent service while the software runs, you receive an error message. Arctera System Recovery is disconnected from the agent. In most cases, you can click Reconnect from the Task pane or from the Tray icon to restart the Arctera System Recovery Agent.
To start or stop the Arctera System Recovery Agent service
  1. On the Windows taskbar, click Start > Run.
  2. In the Run window, type services.msc1. ClickOK.
  3. In the Services window, in the Name column, click Arctera System Recovery.
  4. On the Action menu, select one of the following:
    • Start
    • Stop
    • Restart
See Setting up recovery actions when the Arctera System Recovery Agent does not start.