Enabling email notifications for product (event) messages

Last published : Apr 02, 2026
Email notifications can be sent to a specified email address if there are any errors or warnings that occurred when a backup is run.
Note: If you do not have an SMTP server, this feature is unavailable to you.
Notifications can also be sent to the system event log and a custom log file. The custom log file is located in the Agent folder of the product installation.
If notifications are not delivered, check the setup of your SMTP server to ensure that it functions properly.
To enable email notifications for product (event) messages
  1. On the Tasks menu, click Options.
  2. Under Notifications, click SMTP Email.
  3. Select the appropriate options.
    Select the priority and type of messages Lets you select the priority level at which messages should be logged. You can choose to log all or no messages regardless of priority levels.
    Select one of the following options:
    - All messages
    - Medium and high priority messages
    - High priority messages
    - No messages
    Errors Logs the error messages as they occur.
    Warnings Logs the warning messages as they occur.
    Information Logs the information messages as they occur.
    To address (admin@domain.com) Lets you specify the email address (for example, admin@domain.com) where notifications are to be sent.
    From address Lets you specify the email address of the sender.
    The From address is not mandatory. If you do not specify a From address, the name of the product is used.
    SMTP server Lets you specify the path to the SMTP server that sends the email notification.
    In the SMTP server box:
    - Enter smtp://mail-server.domain-name . Start with 'smtp://' for None and TLS encryption.
    - Enter smtps://mail-server.domain-name . Start with 'smtps://' for SSL encryption.
    Encryption Lets you select the type of encryption. You can select\:
    - None
    - TLS (Transport Layer Security)
    - SSL (Secured Socket Layer)
    Port Lets you specify the port for encryption that you select.
    If you select None , the default port that is selected is 25.
    You can enter the port number for TLS and SSL.
    User name Lets you specify the SMTP user name.
    Password Lets you specify the SMTP password.
  4. Click OK.
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