Enabling email notifications for product (event) messages

Last published : Apr 02, 2026
Email notifications can be sent to a specified email address if there are any errors or warnings that occurred when a backup is run.
Note: If you do not have an SMTP server, this feature is unavailable to you.
Notifications can also be sent to the system event log and a custom log file. The custom log file is located in the Agent folder of the product installation.
If notifications are not delivered, check the setup of your SMTP server to ensure that it functions properly.
To enable email notifications for product (event) messages
  1. On the Tasks menu, click Options.
  2. Under Notifications, click SMTP Email.
  3. Select the appropriate options.
    Select the priority and type of messages Lets you select the priority level at which messages should be logged. You can choose to log all or no messages regardless of priority levels.
    Select one of the following options:
    - All messages
    - Medium and high priority messages
    - High priority messages
    - No messages
    Errors Logs the error messages as they occur.
    Warnings Logs the warning messages as they occur.
    Information Logs the information messages as they occur.
    To address (admin@domain.com) Lets you specify the email address (for example, admin@domain.com) where notifications are to be sent.
    From address Lets you specify the email address of the sender.
    The From address is not mandatory. If you do not specify a From address, the name of the product is used.
    SMTP server Lets you specify the path to the SMTP server that sends the email notification.
    In the SMTP server box:
    - Enter mail-server.domain-name . This is applicable for SMTP Authentication.
    - Enter smtp://mail-server.domain-name . Start with 'smtp://' for None, TLS, and SSL encryption.
    Authentication or Encryption If you are installing Veritas System Recovery for the first time, you can select Authentication or Encryption.
    Authentication
    If you select Authentication , the SMTP Authentication option is displayed.
    If you are upgrading from Veritas System Recovery 16 to Veritas System Recovery 21, by default the Authentication option is selected. To specify an encryption type instead of SMTP authentication, select Encryption .
    Encryption
    If you select Encryption , the Encryption Type option is displayed.
    If you are upgrading from Veritas System Recovery 18 or its versions to Veritas System Recovery 21, by default the Encryption option is selected. To specify an SMTP authentication instead of an encryption type, select Authentication .
    SMTP Authentication Lets you select the method to authenticate to the specified SMTP server. You can select\:
    - Anonymous
    - Basic
    - NTLM (selected by default)
    Encryption Type Lets you select the type of encryption for the specified SMTP server. You can select\:
    - None (selected by default)
    - TLS (Transport Layer Security)
    - SSL (Secured Socket Layer)
    Port Lets you specify the port for authentication or encryption that you select.
    If you select NTLM or None , the default port that is selected is 25.
    You can change the port number.
    User name Lets you specify the SMTP user name.
    Password Lets you specify the SMTP password.
  4. Click OK.
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