Troubleshooting Instant Cloud Recovery issues in Backup Exec

Last published : Apr 02, 2026
If you have problems with Instant Cloud Recovery feature in Backup Exec, review the following points.
  • If there is failure when you connect to Azure Site Recovery (Azure portal) for the first time, ensure that the basic requirements for Internet explorer are met. Refer to the following link to see a list of supported browsers:
https://docs.microsoft.com/en-us/azure/azure-preview-portal-supported-browsers-devices
Ensure that the portal is accessible from the browser before working on any connectivity issues.
  • Ensure that the system clock is in sync with the internet time. Any difference causes Certificate Errors when connecting to Azure Site Recovery.
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