Troubleshooting CAS
If you encounter issues with CAS, review the following questions and answers.
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Table: Troubleshooting CAS
| Question | Answer |
|---|---|
| I received error 1065 that says "Database specified does not exist". What causes this error? | This error can occur for the following reasons\: |
| - UDP traffic is blocked on the network between the central administration server and the managed Backup Exec server. | |
| - The SQL configuration on the central administration server is not set correctly. | |
| - When the central administration server is installed to a named SQL instance and the SQL browser service is not running. | |
| - The Named Pipes or TCP/IP protocols are not enabled or are not set for remote connections. | |
| I changed the system time, but the change hasn't gone into effect on my managed Backup Exec servers or central administration server. Why? | If you change the system time on either the managed Backup Exec server or the central administration server, you must restart the Backup Exec services. Backup Exec processes the time change when the services restart. |
| I received the error "Ready, Job storage does not contain any eligible devices". What causes this error? | This error can occur if you remove managed Backup Exec servers from the wrong location. To remove managed Backup Exec servers from a central administration server, use the Delete option on the Storage tab. When you remove a managed Backup Exec server from the Storage tab, the server becomes a standalone server, so it can still be backed up and restored as a standalone server, but it can no longer be controlled by the central administration server. Do not remove the managed Backup Exec server from the Backup and Restore tab. |
| See Deleting a managed Backup Exec server from a CAS environment . |
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