Testing credentials for backup sources

Last published : Apr 02, 2026
Backup Exec lists the backup sources and their associated credentials for each server that you monitor on the Credentials pane. If Backup Exec does not have the correct credentials to access content, any attempts to back up that content fail.
It is recommended that you test to make sure that you have the appropriate credentials to access the content that you want to back up. If a credentials test fails, you can enter new credentials for the content so that Backup Exec can access it.
You can test the credentials that are associated with a backup source at any time from the Credentials pane. You can also test the credentials when you create a backup definition.
Note: You cannot test credentials for virtual machines, but the job runs if you provide the correct credentials. If the job fails, you may need to retry the job with different credentials.
Complete any of the following procedures to test credentials for backup sources:
To test the credentials that are associated with a backup source
  1. On the Backup and Restore tab, double-click the server whose credentials you want to test.
  2. In the left pane, click Credentials.
  3. Select the backup source that you want to test.
  4. In the Credentials group, click Test Credentials.
The Credential Status field displays the results of the test.
To test the credentials for all of the backup sources in a specific backup definition
  1. Create a new backup or edit an existing backup.
  2. In the Selections box, click Test/Edit Credentials.
  3. Click Test All.
The Credential Status field displays the results of the test.
  1. Click OK.
To test the credentials for a specific backup source in a specific backup definition
  1. Create a new backup or edit an existing backup.
  2. In the Selections box, click Test/Edit Credentials.
  3. Select the backup source.
  4. Click Test Selected.
The Credential Status field displays the results of the test.
  1. Click OK.
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