Restoring a Microsoft Exchange email folder

Last published : Apr 02, 2026
You can restore a single folder instead of an entire mailbox. For example, if a user needs a copy of a sent message, it may be quicker to restore only the Sent Items folder.
A restored folder is saved on the disk as PST file. You can use Microsoft Outlook to open and view the contents of the folder. After a restored email folder has been opened in Outlook, you can drag email or folders back to their original locations.
To restore an email folder
  1. On the View menu, click Tools.
  2. Click Run Granular Restore Option.
  3. In the Open Recovery Points dialog box, open the recovery point for the last known time that the mail was present on the Exchange server.
    Use latest recovery points for this computer Opens a recovery point using the latest recovery points from the computer on which you work.
    Use alternate system index (.sv2i) file Opens a recovery point using its system index file.
    System index file name Lets you specify a path and a file name of a system index file that you want to use for recovery.
    Browse Lets you browse to a path that contains a system index file.
    For example, you can browse to an external (USB) drive, a network location, or to removable media to select a system index file.
    Use recovery points for another computer . Opens a recovery point that resides on another computer.
    Browse Lets you browse to a path that contains recovery points.
    For example, you can browse to an external (USB) drive, a network location, or to removable media to select recovery points.
    Computer Name Identifies the names of recovery point files and virtual disk files in the specified path of another computer.
  4. Click OK.
  5. On the Exchange Mail tab, select the mailbox for the user who requested the restore.
  6. In the folder list, right-click the folder you want to restore, and then click Recover Folder.
  7. Select the folder where you want to place the restored folder, and then click Save.