What should I do if I cannot connect?

Last published : Apr 02, 2026
If you cannot connect to a Backup Exec server, try the following solutions:
  • Ensure that the credentials are correct.
  • Ensure that the network adapters are configured properly.
  • Ensure that network drivers are loaded for the network controllers.
  • Ensure that the Windows firewall exception list on the Backup Exec server includes the File and Printer Sharing and Windows Management Instrumentation (WMI) features.
  • Ensure that you can successfully ping the Backup Exec server.
If you restore point-in-time backups from a Central Admin Server feature environment, consider the following:
  • If you connect to a central administration server, you can restore only to the latest point-in-time backup.
    Note: There may be many point-in-time backups on multiple managed Backup Exec servers for the computer you want to recover.
  • If you connect to a managed Backup Exec server, only the point-in-time backups that reside on that managed Backup Exec server can be restored.
If the Backup Exec server belongs to a workgroup, then you do not need to enter the domain name.
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